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Since entering into the virtual assistant service field of the US real estate industry in 2011,Callnovo Call Center has had seven years’ experience in remote virtual assistant service as anAmerican real estate broker team. After years of practice and accumulation in China and thePhilippines, Callnovo’s service team has also had a complete knowledge system, trainingprocess, and technical platform for real estate transactions in the United States.
The Callnovo team visits the real estate source data platforms and marketing channel websitesof the United States remotely through special office VPN. It provides a systematic and refinedback-office, human resources and technical service program for many real estate teams ofRE/MAX real estate companies. Its service ranges through pre-sales and housing development,social media management, advertising playbill image editing, and coordination of housingtransactions. Callnovo has successfully helped many California real estate brokers as its pecializes in complex and time-consuming administrative tasks by running services through the entire real estate process in one-stop rental management. For real estate brokers, this notonly significantly reduces labor costs and relieves a lot of operating pressures, but also effectively realizes business growth. It allows each separate unit of the Callnovo RemoteVirtual Assistant Service team to quickly transform the broker’s costs into their profits.
RE/MAX real estate is the largest real estate economic chain-management group in the world,with an incomparable transaction volume. RE/MAX can induce many franchisees and brokersinto a long and healthy collaborative relationships. Its advantages lie not only in its efficient,Callnovo Remote Virtual Assistant Service 1/6unique management mode and powerful global resource network platform, but also in its abilityto provide the most comprehensive services and support for real estate brokers, maximize theprofit of each franchise and broker, and help RE/MAX realize the goals of the real estate elite.RE/MAX’s service has been continuously promoted in recent years. On one hand, since the USreal estate market began to bottom out and rebound in 2012, the real estate brokers’ lineup hasbeen getting larger and larger. According to the National Association of Real Estate Brokers(NAR) data, the average number of American broker members has been rapidly increasing by160 people per day during the past five years. As of May 2018, the total number of real estatebrokers has surpassed 1.3 million. The issue of how to gain a bigger share in the multitudinouscompetitive market is a strong pressure and test that the real estate industry has to face. On theother hand, the Chinese have successively become the largest overseas buyers in the US realestate market. How to meet the continuously increasing demand of Chinese buyers is also anurgent problem for many brokers.
Communicates with buyers, sellers, notaries, insurance companies, loan banks, landlords,tenants, and property management on behalf of brokers through the most convenient means ofcommunication, such as telephone, WeChat, Skype, and email. The Callnovo’s call centerRemote Virtual Assistants team provides customized assistant support services, according to theworking habits and business needs of each real estate broker, in order to improve the workingefficiency of RE/MAX and protect their successful activity.
Callnovo’s call center Remote Virtual Assistants implement an ‘integrated chain’ service modelfor RE/MAX, which supports the whole process of housing pre-sale, transaction, and after-sale.Don’t forget another important point: in China and the Philippines, most of the remote virtualassistant are above the undergraduate level and have a high degree of diligence, self-value inorder to achieve in their career, and income satisfaction. The procrastination rates are alsoextremely low. It is not easy for Americans who enjoy life to be contented by this.
Firstly, we will discuss pre-sale promotion and sales.
Farming means communicating with sellers via telephone, email, WeChat, and other channels in order to persuade owners to obtain exclusive rights to sellhouses from owners. Callnovo Virtual Assistant teams, acting as front-line personnel in contactwith buyers and sellers, are not only proficient in Chinese, Cantonese, and English multilingualskills, but also have sufficient professional real estate knowledge and out-call sales skills. Thishelps brokers effectively make appointments with landlords and ensure a successful first stepfor the exclusive sale of property.
Moreover, Callnovo’s call centers in China and the Philippines do not only have a teamof remote virtual assistants with fluent spoken language and comprehensive knowledge, butalso an artificial intelligence customer service man-machine coordination marketing model tohelp brokers make cold calls. Firstly, Callnovo concludes the routine and repetitive problemsbased on the data of real estate outbound call experiences. It then uses the recorded humanvoice robot to detect and analyze the owner’s motives by calling automatically. It then filterspotential customers through pure artificial real estate assistants and makes an appointment withthe owner for a formal meeting and negotiation. This kind of man-machine mixed cold callmode can save brokers a lot of time when finding potential customers, improve the quality ofoutbound calls, and fundamentally reduce the labor cost of outbound calls.
Secondly, the coordination of transactions whendealing with real estate.
The process of American real estate transactions is rather complicated and trivial. This is due tothe perfect laws and regulations of American real estate transaction, as well as the mature andformal industry system. That is why buying or selling houses means a lot of paperwork.Personal virtual assistants are of great value to the real estate economy from the preparation ofthe purchase contract to the end of the transfer. They will undertake the preparation, collection,arrangement, transmission, and upload of all documents for you with meticulous dedication andprofessionalism. They can also take the initiative on behalf of real estate brokers to analyze, indetail, the issues and consultation of the real estate disclosure report, allograph, insurance, auditprograms, and other related consultation for buyers and sellers.
Finally, after-sales customer service and assistance inrental management.
People buy real estate overseas, usually either for personal occupation or for rental as aninvestment.For personal occupation purchase of house, Callnovo Virtual Assistant can remotelyhelp guests set up HOA account for utilities, garbage, wireless network, property managementfees, and automatic payment function. At the same time, the relevant user name and passwordwill be filed. For investment and purchases of houses, the Remote Virtual Assistant can sendapplication forms to the intended tenants to review and retrieve the appropriate tenants’information, including tax revenue, work certificate, income certificate, credit score, bankdeposit certificate, and other information. They then report the basic information of theintended tenants to the owner in a timely manner. After obtaining the consent of the owner,the assistant will help the broker to make a rental contract and send the electronic documents toall parties for signature. As a personal assistant to real estate agents, Callnovo will also beresponsible for reminding or assisting the guests to pay the land tax twice per year.
The Callnovo Remote Virtual Assistant can use a part-time service model of one-to-many realestate agents to charge on-time, by case, or to expand the size of the virtual assistant teamaccording to the business development of real estate agents. Brokers can communicate withassistants on the day’s work by phone, WeChat voice, or even video conferences to release newtasks before going to sleep.
Diana Wang (pseudonym) has worked hard in the US real estate industry for many years. Shehired a full-time remote network assistant (Rain, in China) through Callnovo to help her withresearch and marketing support, responsible for her email response and social mediapromotion, and exchange the properties needs of buyers/sellers by regular contact. No matter how busy she is outside, she no longer has to worry about the next morning’s appointment withthe homeowner while her housing market analysis report and the sale contract are not ready;her remote virtual assistant has already sorted out the required information and sent it to herinbox, in advance and according to her schedule. Sometimes, Diana needs to make phone callswith 3 or 4 parties on the way to leading the guest to check the properties. The remote assistantcan immediately help her connect all the parties to the telephone conference room. Diana alsohas a lot of WeChat groups, as well as social media platforms such as Facebook, Twitter,Zillow, etc. All of these used to be personally monitored on the messages, which is very timeconsuming and labor-intensive. Now, the remote assistant can do it for her. Since she hired thevirtual assistant two years ago, the number of her listings has skyrocketed. When comparedwith hiring an assistant in the United States, she has saved costs by more than 60% and herincome has quadrupled. What excites Diana most is that she now has more time to spend withher family. The Callnovo Virtual Assistant team strives to establish a good reputation for everyproperty transaction and help brokers’ careers steadily grow in a positive direction.
In fact, along with the development of globalization and the continuous development oftelecommunication technology, remote virtual assistants have become popular in the UnitedStates as a new and efficient way of working. In recent years, they have also gradually beenwelcomed by the emerging business owners and middle and senior managers in other industriesin Australia and Europe. According to experts, “by 2020, due to the accelerating pace of work,at least 10% of all work will be broken down and completed by network remote assistants bytiming or case.”
If there is always a pile of time-consuming and laborious tasks on your to-do list, but you haveto complete the simple and repetitive tasks on time, it is better to jump out of the traditionalthinking of the office cubicle and hire a Remote Network Virtual Assistant from Callnovo CallCenter that can be on call 24 hours per day. Even if you are separated from your virtualassistant by an ocean, they can quickly and accurately complete any work that would typicallybe done by traditional administrative assistants in the office. This will increase your overallwork efficiency and, ultimately, save you a lot of money.
